Fifty Patterns for Making Sense

 

17.  Assume cooperation

 

<back  next>

 

Pay attention to escalations.  They are the best sign that YOU have not returned to assuming cooperation.

 

 

 

   
 

A woman made a telling comment in a workshop on communication.  She said, 'I felt like a great weight was lifted off my shoulders when I realized that they didn't INTEND to treat me that way...that it was just a misinterpretation.'

Much of the hostility that arises in communication comes out of simple mistakes in interpretation that get blown all out of proportion.  That is easy to say, but it is much harder when you are in a situation that is blowing up to keep from escalating with it.  When the Tit for Tat pattern becomes a habit you will find yourself repeating again and again to yourself, 'This person WANTS to cooperate with me, at least in figuring out what we are talking about, if not in our long-range goals.'  That in itself will defuse many potential escalations.

Holding a grudge is a failure of the Tit for Tat pattern.  It is returning negative for negative more than one time.  It is doing it habitually.

 

   
   
 

Use an intermediary (6) to diffuse an escalation.  Don't mistake cooperation for friendliness or warmth, however.  Start cold, warm up (19) and pay particular attention to places where you may misinterpret signals.  Listen to accents (41).

 

   
 

<back  next>

 
 

 

 

learn responsive communication

50 patterns for making sense

using the patterns

research base

copyright

links

xxxxxxxxxxxxxxxxxxxxxx

xxxxxxxxxxxxxxxxxx